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Increasingly, suppliers and distributors are upgrading their websites with the goal of providing their customers with more value-added information as well as an enhanced ability to transact online. The development of an efficient and easy-to-use online ordering system helps to lock customers into long-term relationships, resulting in total market ownership at a lower servicing cost. For the customer, the streamlining and automating of the ordering process translates into an improved user experience and increased profitability. IgnitionWeb e-business solutions help to generate repeat revenue by improving customer satisfaction and retention rates. | MANUFACTURING & DISTRIBUTION SOLUTIONS
IgnitionWeb can help companies to:
- Enhance marketing communications with clients via Web and email
- Use customer profiles to identify customers for personalized privileges or pricing
- Provide value-added information and online customer service features
- Reduce publishing and information distribution costs
- Strengthen and grow customer base by allowing customers to order online easily
- Integrate with legacy systems to automate order processing
- Manage products and catalogue updates electronically
- Lock customers into long-term relationships through ease of use
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ÉTUDE DE CAS VEDETTE |
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UNISOURCE CANADA
La nouvelle plate-forme d’affaires d’Unisource améliore les capacités de gestion des relations clients en ligne, tout en réduisant les coûts liés au service à la clientèle et aux transactions.  |
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| OUTIL VEDETTE |
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Centre des médias
Renforce les normes de l'entreprise ou la notoriété de la marque en contrôlant l'accès et l'utilisation des fichiers numériques centralisés.
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